Incident Monitor
This cookbook builds a background agent that watches Jira for new high-priority tickets and posts a formatted alert to a Discord channel. No more manually copying ticket details into chat — the agent catches new incidents and notifies your team automatically.
Run it on a cron every 15 minutes or trigger it from a Jira webhook.
Prerequisites
- Node.js 18+ (TypeScript) or Python 3.10+ (Python)
- Scalar personal token and installation ID
- OpenAI API key
- Jira account with API access
- Discord server with a webhook URL for your target channel
Project setup
TypeScript
mkdir incident-monitor && cd incident-monitor
npm init -y
npm install @scalar/agent ai @ai-sdk/openai dotenv tsx
Python
Uses the OpenAI Agents SDK with scalar-agent.
mkdir incident-monitor && cd incident-monitor
python3 -m venv .venv
source .venv/bin/activate # Windows: .venv\Scripts\activate
pip install "scalar-agent[openai]" python-dotenv
Add your keys to a .env file:
SCALAR_TOKEN=your-scalar-personal-token
SCALAR_INSTALLATION_ID=your-installation-id
OPENAI_API_KEY=your-openai-api-key
Setting up your Scalar MCP
- Go to MCP → + Add tool → Jira. Under Authentication paste your Jira API token and click Save. Enable Execute on
GET /rest/api/3/search. - Click + Add tool → Discord. Paste your Discord bot token and click Save. Enable Execute on
POST /channels/{channel.id}/messages. - Copy your Installation ID from the SDK tab.
Initializing the client
TypeScript
import 'dotenv/config'
import { agentScalar } from '@scalar/agent'
import { generateText, stepCountIs } from 'ai'
import { openai } from '@ai-sdk/openai'
const scalar = agentScalar({ token: process.env.SCALAR_TOKEN })
const model = openai('gpt-4o')
Python
import os
from dotenv import load_dotenv
from scalar_agent import agent_scalar
load_dotenv()
scalar = agent_scalar(token=os.environ["SCALAR_TOKEN"])
The monitor
The agent searches Jira for tickets created in the last 15 minutes with a priority of High or Critical, then posts a summary of each to Discord. It only acts when there's something to report.
TypeScript
async function monitor() {
const installation = await scalar.installation(process.env.SCALAR_INSTALLATION_ID)
const tools = await installation.createVercelAITools()
const fifteenMinutesAgo = new Date(Date.now() - 15 * 60 * 1000).toISOString()
const { text } = await generateText({
model,
tools,
stopWhen: stepCountIs(10),
system: `You are an incident monitor with access to Jira and Discord.
Search Jira for new high-priority issues. Post alerts to Discord.
Current time: ${new Date().toISOString()}`,
prompt: `Check for new incidents:
1. Search Jira for issues created after ${fifteenMinutesAgo}
with priority = High or Critical.
2. If any are found, post one message per issue to Discord channel ID
YOUR_CHANNEL_ID in this format:
🚨 [PRIORITY] — [ISSUE KEY]: [SUMMARY]
Assignee: [assignee or Unassigned]
Project: [project name]
Link: [issue URL]
3. If no issues are found, do nothing.`,
})
console.log(text)
}
monitor()
Python
import asyncio
import os
from datetime import datetime, timedelta, timezone
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp
async def monitor() -> None:
installation = scalar.installation(os.environ["SCALAR_INSTALLATION_ID"])
server = MCPServerStreamableHttp(**installation.create_openai_mcp())
await server.connect()
fifteen_minutes_ago = (datetime.now(timezone.utc) - timedelta(minutes=15)).isoformat()
now = datetime.now(timezone.utc).isoformat()
agent = Agent(
name="incident-monitor",
instructions=(
"You are an incident monitor with access to Jira and Discord.\n"
"Search Jira for new high-priority issues. Post alerts to Discord.\n"
f"Current time: {now}"
),
mcp_servers=[server],
)
result = await Runner.run(
agent,
f"""Check for new incidents:
1. Search Jira for issues created after {fifteen_minutes_ago}
with priority = High or Critical.
2. If any are found, post one message per issue to Discord channel ID
YOUR_CHANNEL_ID in this format:
🚨 [PRIORITY] — [ISSUE KEY]: [SUMMARY]
Assignee: [assignee or Unassigned]
Project: [project name]
Link: [issue URL]
3. If no issues are found, do nothing.""",
max_turns=10,
)
print(result.final_output)
await server.cleanup()
asyncio.run(monitor())
Complete script
TypeScript
monitor.ts
import 'dotenv/config'
import { agentScalar } from '@scalar/agent'
import { generateText, stepCountIs } from 'ai'
import { openai } from '@ai-sdk/openai'
const scalar = agentScalar({ token: process.env.SCALAR_TOKEN })
const model = openai('gpt-4o')
async function monitor() {
const installation = await scalar.installation(process.env.SCALAR_INSTALLATION_ID)
const tools = await installation.createVercelAITools()
const fifteenMinutesAgo = new Date(Date.now() - 15 * 60 * 1000).toISOString()
const { text } = await generateText({
model,
tools,
stopWhen: stepCountIs(10),
system: `You are an incident monitor with access to Jira and Discord.
Search Jira for new high-priority issues. Post alerts to Discord.
Current time: ${new Date().toISOString()}`,
prompt: `Check for new incidents:
1. Search Jira for issues created after ${fifteenMinutesAgo}
with priority = High or Critical.
2. If any are found, post one message per issue to Discord channel ID
YOUR_CHANNEL_ID in this format:
🚨 [PRIORITY] — [ISSUE KEY]: [SUMMARY]
Assignee: [assignee or Unassigned]
Project: [project name]
Link: [issue URL]
3. If no issues are found, do nothing.`,
})
console.log(text)
}
monitor()
Python
monitor.py
import asyncio
import os
from datetime import datetime, timedelta, timezone
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp
from dotenv import load_dotenv
from scalar_agent import agent_scalar
load_dotenv()
async def main() -> None:
scalar = agent_scalar(token=os.environ["SCALAR_TOKEN"])
installation = scalar.installation(os.environ["SCALAR_INSTALLATION_ID"])
server = MCPServerStreamableHttp(**installation.create_openai_mcp())
await server.connect()
fifteen_minutes_ago = (datetime.now(timezone.utc) - timedelta(minutes=15)).isoformat()
now = datetime.now(timezone.utc).isoformat()
agent = Agent(
name="incident-monitor",
instructions=(
"You are an incident monitor with access to Jira and Discord.\n"
"Search Jira for new high-priority issues. Post alerts to Discord.\n"
f"Current time: {now}"
),
mcp_servers=[server],
)
result = await Runner.run(
agent,
f"""Check for new incidents:
1. Search Jira for issues created after {fifteen_minutes_ago}
with priority = High or Critical.
2. If any are found, post one message per issue to Discord channel ID
YOUR_CHANNEL_ID in this format:
🚨 [PRIORITY] — [ISSUE KEY]: [SUMMARY]
Assignee: [assignee or Unassigned]
Project: [project name]
Link: [issue URL]
3. If no issues are found, do nothing.""",
max_turns=10,
)
print(result.final_output)
await server.cleanup()
if __name__ == "__main__":
asyncio.run(main())
Running the monitor
npx tsx monitor.ts
# or
python monitor.py
Example output:
Found 2 new high-priority issues in Jira:
Posted to #incidents:
🚨 Critical — OPS-1842: API timeout on large payload uploads
Assignee: Sarah Chen
Project: Platform Operations
Link: https://yourorg.atlassian.net/browse/OPS-1842
🚨 High — OPS-1843: Dashboard failing to load for EU region
Assignee: Unassigned
Project: Platform Operations
Link: https://yourorg.atlassian.net/browse/OPS-1843
Running on a schedule
crontab (every 15 minutes)
crontab -e
*/15 * * * * cd /path/to/incident-monitor && npx tsx monitor.ts >> monitor.log 2>&1
# Python: */15 * * * * cd /path/to/incident-monitor && .venv/bin/python monitor.py >> monitor.log 2>&1
GitHub Actions
.github/workflows/incident-monitor.yml
name: Incident Monitor
on:
schedule:
- cron: '*/15 * * * *' # every 15 minutes
workflow_dispatch:
jobs:
monitor:
runs-on: ubuntu-latest
steps:
- uses: actions/checkout@v4
- uses: actions/setup-node@v4
with:
node-version: 22
- run: npm install
- run: npx tsx monitor.ts
env:
SCALAR_TOKEN: ${{ secrets.SCALAR_TOKEN }}
SCALAR_INSTALLATION_ID: ${{ secrets.SCALAR_INSTALLATION_ID }}
OPENAI_API_KEY: ${{ secrets.OPENAI_API_KEY }}
.github/workflows/incident-monitor-python.yml
name: Incident Monitor (Python)
on:
schedule:
- cron: '*/15 * * * *'
workflow_dispatch:
jobs:
monitor:
runs-on: ubuntu-latest
steps:
- uses: actions/checkout@v4
- uses: actions/setup-python@v5
with:
python-version: '3.12'
- run: pip install "scalar-agent[openai]" python-dotenv
- run: python monitor.py
env:
SCALAR_TOKEN: ${{ secrets.SCALAR_TOKEN }}
SCALAR_INSTALLATION_ID: ${{ secrets.SCALAR_INSTALLATION_ID }}
OPENAI_API_KEY: ${{ secrets.OPENAI_API_KEY }}
Take it further
- Add Resend — for Critical priority tickets, also email the on-call engineer directly
- Filter by project — scope the Jira search to a specific project key so you only alert on what matters
- Resolution alerts — run a second sweep for issues that moved to Done and post a resolution message to Discord